Terms & Privacy Policy – Dako Farm
1. Purpose
Dako Farm is committed to providing clean, safe vegetables and transparent services. These regulations are to protect the interests of customers as well as the reputation of Dako Farm.
2. Order policy
Customers can order directly on the website, fanpage or via Dako Farm's phone number.
All orders will be confirmed by phone or text message prior to delivery.
3. Delivery policy
Dako Farm delivers within Hanoi and some neighboring provinces.
Delivery time: same day or by appointment with customer.
Delivery charges are clearly stated upon order confirmation.
4. Return policy
Customers can check the goods upon receipt.
If the product is not of good quality (damaged, crushed, not the type ordered), Dako Farm will exchange it for a new one or refund 100%.
Feedback must be made within 24 hours of receipt of goods.
5. Information security policy
Dako Farm is committed to absolute confidentiality of customers' personal information.
Information is used only for order processing and customer service purposes.
Dako Farm does not share customer information with third parties without consent.
6. Customer Responsibilities
Provide accurate information when ordering.
Check goods upon receipt to ensure rights.
7. Dako Farm's Responsibilities
Provide products of the right quality and clear origin.
Fulfill commitments on delivery, returns and information security.
